BOARDING FREQUENTLY ASKED QUESTIONS

A: We have dog chow on hand, However we recommend that you bring your pet’s normal diet with you. Keeping your pet on the same diet they are used to at home will reduce the likelihood of any upset stomachs and/or restroom problems. We have a refrigerator, freezer, and microwave and will be happy to fix your pets meals just as you would at home. We do not charge any additional fees for meals or special diets.

A: We administer all medications free of charge. We ask that you bring your pet’s medications in their original packaging or prescription containers. We use cheese or peanut butter to administer most medications, if your pet requires something special please feel free to bring that.

A: You are welcome to bring food, toys, and treats for your pets stay, For sanitation, we supply all blankets, bedding, food and water bowls. For saftey, we ask that you bring your pet in on a leash or in a carrier.

A: No, We do not intermix any pets for safety. Your pet will have his/her own private indoor and outdoor run during boarding, and our play sessions are completely individual, meaning it will be with one of our staff members and your pet only.

A: Yes, the entire facility is heated and air conditioned to ensure that all of our guest are comfortable. Temperatures are kept at 70 degrees year round, and can be monitored remotely, as well as having high/low sensors connected to our security system in the event of equipment malfunction.

A: Our boarding fees are per day. The day your pet checks in is the first day of boarding. Each day after that is a day of boarding. The day your pet checks out is the last day of boarding, However if you pick up before noon you will not be charged for that day. 

A: Yes, We have courtesy hours on Sunday's from 2 p.m. to 4 p.m. and does count as a days charge.

A: Yes, care of your pet does not stop just because our front office is closed, We still have staff here caring for your pet even over the holidays.

A: Generally we are staffed 7 AM to 7 PM daily. We do not have staff members at the Kennel overnight. However, the kennel owners live on the premises and conduct a bed check around 10 p.m. each night.

A: We do not have a veterinarian on staff or on premises. However we work closely with most of the area veterinarians, and if the need arrises we will contact your own veterinarian to get any medical care needed. We will, depending on the situation, either take your pet to your veterinarian or to Airport Emergency Hospital.

A: Unfortunately, no. However we do everything we can to try and prevent illness from our disinfecting protocols, to our vaccination requirements. Unfortunately, It is just like having kids at school, and all it takes is for someone to send their sick child to school and it exposes everyone.

A: Absolutely. Our kennel staff will gladly help your elderly pet get up and moving if needed, assist with blind or deaf guests, or any special needs old age may bring. For arthritic dogs we offer a Ceader board that lines the floor of the pen giving them a little extra grip, as well as a some insulation from the floor. Please feel free to discuss these special needs during check in.

A: We keep records of your pet’s eating and restroom habits while he stays with us. Occasionally we do come across a pet that will not potty in their outside portion of their pen. When that happens we take him/her outside to a grass area.

A: Unlike other facilities, we are an equal opportunity boarder and do not, nor have we ever discriminated based on breed of dog. 

A: Yes, we can most certainly board “unfriendly” dogs. With our indoor/outdoor run design, we can take care of them just as good as any of our other boarders. Rest assured, we have plenty of experience with “unfriendly” dogs, as we watch a large number of police department K-9’s.

A: We welcome puppies and kittens as young as 8 weeks as long as you have record of their immunization series started and up to date.

A: We require all dogs to be current on their Rabies, DHLPP, Bordatella, and recommend the K9 Influenza. Cats we require to be current on their Rabies, DHLPP, Feline Leukemia.

A: No, we do not, nor have we ever received any "Kick Backs" from any veterinarians for requiring anything. We, however do seek advice by the veterinarians on what the best vaccinations are, in order to keep your pet as safe as possible. You're pets best interest and safety is our main priority.

A: We are a family owned and operated kennel and are usually on site 7 days a week, and  like everyone else, we enjoy a little time off to spend with family taking a vacation ourselves, and while we have great staff that works with us, it is nice to take time off and not have any worries or distractions as we recharge.